Privacy Policy for Cerberus' Keepsake

At Cerberus' Keepsake, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, purchase our premium pet food, toys, accessories, enroll in grooming services or training classes, or otherwise interact with our online platform. We adhere to stringent data protection standards, including those outlined in the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We collect various types of information to provide and improve our services to you, our valued pet owner.

• Personal Identification Information: This includes your name, email address, postal address (for delivery of products), phone number, and any other information you voluntarily provide when creating an account, making a purchase, booking a service, or participating in our training classes.
• Payment Information: When you make a purchase, we collect necessary payment details, such as credit card numbers or other payment method information. Please note that we do not store full payment card details on our servers; these are processed securely by our trusted third-party payment processors.
• Pet Information: To tailor our services and product recommendations, we may collect information about your pets, such as their name, breed, age, dietary restrictions, and specific grooming or training needs.
• Usage Data: We automatically collect information on how our site is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

2. How We Use Your Information

The information we collect is used for various purposes to enhance your experience with Cerberus' Keepsake:

• To Provide and Maintain Our Services: Fulfilling your orders for pet accessories and food, booking and managing grooming and training appointments, and ensuring the smooth operation of our site.
• To Process Transactions: Safely and efficiently processing payments for all products and services.
• To Improve Our Products and Services: Analyzing usage data to understand customer preferences, identifying areas for improvement, and developing new offerings.
• To Personalize Your Experience: Tailoring product recommendations, service suggestions, and content based on your purchase history, pet information, and browsing behavior.
• To Communicate With You: Sending order confirmations, service reminders, updates regarding your bookings, and responding to your inquiries and feedback.
• For Marketing and Promotional Purposes: With your consent, sending you newsletters, special offers, and information about new products and services that may be of interest to you. You can opt-out of these communications at any time.
• For Security and Fraud Prevention: Protecting our site and customers from fraudulent transactions and unauthorized access.

3. Legal Basis for Processing Personal Data Under GDPR

We process your Personal Data only when we have a valid legal basis to do so, including:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling an order, providing a service).
• Consent: Where you have given explicit consent for us to process your data for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud).
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share your information with trusted third parties under specific circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our services, such as payment processors, shipping companies, website hosting, data analysis, and marketing assistance. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Cerberus' Keepsake, prevent or investigate possible wrongdoing in connection with our services, or protect the personal safety of users of our services or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset.

5. Data Security

The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and managerial procedures, to maintain the safety of your Personal Data. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your Personal Data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

7. Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please contact us:

• Cerberus' Keepsake
• 5 Peirce Hill,
• Singapore,
• 249664